Please take note - Christmas is coming and so is the surge of Christmas post! Please see below for expected Xmas delivery between 30th November and 20th January. During these dates we cannot assume that orders are lost/missing and can only re-dispatch lost/missing post until January 25th. ###MERRY CHRISTMAS EVERYONE###
1st Class recorded normally takes between 1 - 5 working days but in the 2 weeks leading up to Xmas may take longer.
Special Delivery should be delivered (up to and including 21st December) before 1pm the next working day but due to back log may take longer.
Mail services suggested dates to order to guarantee Xmas deliveries are;
Tuesday 19th December 1st Class and Royal Mail Signed For®
Thursday 21st December Royal Mail Special Delivery Guaranteed®
Most orders are expected to take between 5 - 15 working days but we cannot this as some orders may take longer.
1st Class recorded normally takes between 1 - 5 working days.
Special Delivery should be delivered before 1 pm the next working.
Most orders are expected to take between 5 - 15 working days but we cannot guarantee this as some orders may take longer, you will receive full delivery details within your automatic dispatch email.
We always aim to get your order to you as soon as possible and arrive as safely as possible. At Discreet Seeds we respect your privacy and always send orders in discreet, plain packaging with no reference to our company or the contents of the package.
UK Royal Mail First Class Signed for and Recorded Delivery
We combine first class delivery and recorded delivery as one to ensure your parcel arrives the next working day after dispatch and to ensure your order is easily tracked. A signature will be required for your order.
Delivery Cost - £3.99
Special Delivery – UK
Royal Mails most reliable and fastest delivery option is the UK mainland Special Delivery. Orders processed with the selected Special Delivery option will arrive with you before 1pm on the next working day after dispatch. All Special Delivery post is tracked and you will be able to view the progress of your delivery on the Royal Mail website.
Delivery Cost - £6.99
Royal Mail Signed for – International
International Signed for orders will arrive roughly after 5-10 working days after dispatch and a signature will be needed upon delivery. A tracking facility can be found on the Royal Mail website; however this can only be used until the parcel leaves the UK.
Delivery Cost - £9.99
International Airsure – No signature
The quickest method of receiving an international order is to select the Airsure option for delivery. Airsure orders have priority handling both overseas and in the UK and are delivered within 5-10 working days. Your Airsure delivery can again be tracked on Royal Mail.
Delivery Cost - £9.99
International Standard Airmail – No signature
Airmail has no tracking information available for your delivery and arrives after approximately 5-10 working days. If orders are sent using Airmail we cannot refund or reissue products that do not arrive or arrive damaged in transit.
Delivery Cost - £4.99
Discreet Seeds’ Returns Policy
Any items that you want to return have to be approved by Discreet Seeds first. You can gain consent by contacting us by telephone, email or post. You can return items seven days from the first day you receive your order and they must be returned in an unused state and in their original packaging. Although we will refund the cost of the items, we will not refund any shipping costs that you paid.
Damaged or Faulty Products
It is an unfortunate and very rare event that a customer will receive a faulty or damaged item from us, but if this occurs we will always be more than willing to help. Please send the item back to us and we will refund the postage cost of sending the item to us as well as the cost of the damaged item.
Discreet Seeds’ Exchange Policy
Similar to our delivery policy, you must send any items you want exchange to us within seven days of receiving your delivery. Items need to be in a new and unused state, in their original packing and sent using a recorded delivery service. You must state which items you wish to receive as a replacement and we will then charge your card if there is any price difference for the items in the exchange and also the cost of sending these items back out to you.
At Discreet Seeds we respect your privacy so any orders sent through us will be packaged in a padded jiffy envelope that will not contain our company name, logo, or details or what the package contains. The only information that will appear on the envelope will be your name and address.
Any International orders will be sent using our Super Discreet delivery method and also packaged in a smaller box, such as DVD case to be certain of extra security and privacy. Again, the only information that will be featured on the front of the package is the recipient’s name and address.
Super Discreet Delivery – No extra charged will be incurred for this service
We can provide a Super Discreet delivery option for extra security and privacy reasons. This entails seeds being removed from their original packaging and then put in to mini bags and labelled individually. They are then sent in discreet outer packaging.