FAQs
What are the different methods of payment I can use?
Customers residing in the following countries Can pay using their 3D secure Debit / Credit Card, please ensure you are able to process international transactions if you do not reside in the U.K.
United Kingdom
Austria
Czech Republic
Belgium
Bulgaria
Hungary
Cyprus
Croatia
Denmark
Estonia
Finland
France
Germany
Greece
Ireland
Iceland
Italy
Latvia
Lithuania
Liechtenstein
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Spain
SIovenia
Switzerland
Discreet gifts will show on your statement
If you reside in a country not listed above i.e USA, Canada, Australia, New Zealand etc, you can pay by International bank transfer by choosing "pay by bank transfer" at checkout, you will need to email us for the details as they are subject to change.
You can also pay by cryptocurrency (bitcoin, ethereum, and many others) Please make sure you have a wallet set up with available funds including enough to cover any fees your provider may charge, there is a 15 minute window to pay into the 1 time generated wallet address for your order.
(please note the total may show in Euros at the crypto checkout rather than GBP or USD, the total payable is the same)
You can send Your Local Currency/British pounds/Euros
Cash in the mail using a
registered mail service which provides you with a tracking number and
proof of delivery.
You will receive 10% off your order total for using this payment method.We do not accept money orders, only cash.
Please make sure the delivery service you are using allows you to send to a P.O Box address as some couriers like Parcelforce will not ship to a P.O Box address.
U.K Bank transfer
U.K customers can use a transfer service to transfer using your debit/ credit card or directly from your bank account.
Please select "pay by bank transfer" at checkout
for our bank account information.
We will contact you via email to confirm receipt of the payment.
International bank transfer
Please choose "pay by bank transfer" at checkout and email us with your order number requesting the bank details.
Virtual/ Stable coin
You can also make payment by Virtual/ Stable coin by selecting "pay by bitcoin at checkout"
Please make sure you have a wallet set up with available funds prior to processing your payment.
Cash in the mail
You can send Your Local Currency/British pounds/Euros
Cash in the mail using a
registered mail service which provides you with a tracking number and
proof of delivery.
You will receive 10% off your order total for using this payment method.We do not accept money orders, only cash.
Can I collect my order?
Unfortunately we are an online store only and do not offer collection at this time
Do you deliver worldwide?
Discreet Seeds do ship worldwide however, when you place an order you are confirming that you have checked with your local law and you have the go-ahead to place an order.
We have two delivery options available for you to choose from, 'Discreet' - Your ordered items will be in their original breeder packs or 'Super Discreet' - Your ordered items will be removed from the breeder packaging allowing us to place these into small individually labeled bags for Super Discreet delivery.
There is no extra charge for 'Super Discreet' delivery we provide this for extra peace of mind :-)
Do you send all seeds in original packaging?
We send all seeds in their original packets unless you order a single seed, in which case they are removed from their original packaging. When checking out we do offer our Super Discreet Shipping method, if you choose this we will then remove seeds from their original packaging and clearly label them in small bags - we recommend this option if you are concerned with privacy.
Will I receive a tracking number once I have placed my order?
When you have completed your purchase online or by phone, a confirmation email of your order will automatically be sent to you and another will be sent to you when your order is dispatched. This will contain your tracking number.
If you do not receive a tracking number, check your junk mail before you contact us.
When will my parcel arrive?
We estimate 2 working days for deliveries to be dispatched and they are easily traceable as they are sent recorded and signed for, please note that when using Royal Mail delivery services royal mails deliver times have to be taken into account which are viewable at Royal Mails website- https://www.royalmail.com/sending/uk
If you are not there to sign for your order when it is delivered, the postman will leave a card stating delivery was attempted and when it will be ready for you to collect from your local depot or local main post office. If you fail to collect the parcel within the given time frame, the order will be returned to us and we will contact you to arrange a second delivery attempt.
We aim to deliver international orders within 7-10 working days. However, please note that on extremely rare occasions they may take up to 21 working days. International deliveries are sent using the 'track and trace' method and will be posted through your letterbox if size permits this.
The majority of international orders do not require a signature when your order is delivered, although we do ask that you check this.
If the attempt to deliver your parcel is unsuccessful it will be returned to your local post office and a card will be posted through your door informing you of where your parcel has been left and when it will be available for collection.
We also offer a tracked international courier service for £25-£50 which takes 1-5 days to arrive.
What should I do if my seeds are faulty or damaged?
In the unfortunate event (and highly unlikely) that you receive a damaged order, please return the order to us and we will be more than happy to replace it. Once we have received your damaged order we will also reimburse the cost of sending the package back to us. (Please contact us via email as the sales line cannot deal with such queries).
Can I place a Postal Order?
Unfortunately we cannot bank postal orders due to online banking restrictions but you are welcome to mail us cash using a registered mail service which provides tracking and proof of delivery to the following address:
Discreet Gifts
PO BOX 239
PE144FF
Do you have a Returns Policy?
Before you return an order you MUST contact Discreet Seeds by email, post or telephone as any returns must be consented by us. Any items that are returned to us without prior communication and approval will be sent back to you. Returns must be sent within seven days of you receiving your order and in an unused condition. Cost of the items will be refunded but we cannot refund any shipping charges.
What is your Exchange Policy?
If you want to exchange any produce you again must do so within seven days of your first receiving your order. Any items returned for exchange need to be in original packaging and in an unused condition. You must include which replacement items you would like us to send to you and then we will charge your card for any extra cost if there is a difference in price from your original order. Also, the shipping costs of sending these items to you will be charged from your card.
Do I have to pay for delivery for seeds?
Yes. All prices advertised on the website are the prices for seeds alone. When you reach the checkout stage a delivery charge will be added on to your order.
What do I do if I have problems placing my order online?
Please call customer services who will help you!
I was ordering online and an error on the website occurred. Was my order processed?
If your order has been processed successfully you will automatically receive a confirmation email. Please check your email and junk mail folders for this confirmation and if you're unable to find it, contact us via telephone or our contact page and we will investigate.
Do I get a free seed with my order?
Yes. We always have new free seed offers here at Discreet Seeds which you can find more information about on our Free Seeds page.
Where do I use my discount code?
If you're lucky enough to get your hands on one of our many discount codes, there is a promotional box on the page where you checkout. Simply type or paste your code into this box.
Am I able to buy single seeds?
Yes, all our seeds are available in a single seed option.
How do I grow my seeds once I have received them?
We only sell seeds to be kept as souvenirs. We have seeds from the greatest breeders from across the world and some of the rarest and best varieties, however, UK laws state the growing of cannabis is illegal and only allows seeds to be sold for souvenir purposes or for storage to preserve nature's genetics.